Privacy Policy

Privacy Policy

 

This Privacy Policy describes and governs the information collection, use, and sharing practices of MAG US Lounge Management LLC (“MAG”, “We,” “Us,” and “Our”) with respect to this website and mobile application and services on the website and mobile application (collectively, “Service”).

 

Please note that this Privacy Policy applies only to information collected by MAG and not to information collected by any third-party websites to which MAG may link or information provided to, or collected by, third parties through third-party cookies, web beacons, or other third-party technologies served during your visit to the Service.

 

By using our website or mobile application, you agree to be bound by the terms of this Privacy Policy and our Terms of Use.

 

Changes to the Privacy Policy

 

We reserve the right to modify or amend this policy at any time by posting the revised policy on our Service.  Your continued use of the Service after we revise this policy is deemed to be acceptance of the revisions, so please check this page from time to time for updates.  Material changes will affect only the information we collect after the effective date of the change to our policy unless we clearly express otherwise.

 

Effective Date

 

October 30, 2015

 

Information We Collect and How We Collect It

 

Personal Information

 

We collect both personal and non-personal information. For the purpose of this policy, when we use the term “Personal Information” we mean information that is collected in conjunction with an individual. This may include a first and last name and:

 

     - an email address,

 

     - a phone number,

 

     - a postal address, or

 

     - other information about you that you provide directly to us through the Service.

 

We only collect Personal Information by asking you for it, e.g., through a form on our website.

 

Collected Information

 

When we use the term “Collected Information” we mean information other than Personal Information that we (either directly or through our service providers) collect whenever you visit the Service or otherwise interact with us online.  

 

For example, when you visit [escapelounges.com], our systems, or those of our service providers, may automatically recognize the date and time of visits, the type of browser you use, the website from which your visit originated, page visits, time spent on web pages, the subject of advertisements clicked or scrolled over and other data that we collect automatically.

 

Technology is always changing, but we generally acquire Collected Information in the following ways:

 

    - Cookies.  Our website uses “cookies” to customize your experience.  Cookies also track where you travel on any of our websites, what you look at, and where you go after you leave one of our websites.

    - Email.  If you receive email from us, we may use certain tools to capture data such as when you open our message or click on any links or banners our email contains. Some email messages may also contain tracking pixels or other technologies that collect and provide data to us.

    - Future Technologies.  Technology is always changing. We are constantly working with our technology partners to find and experiment with new ways to better understand how we can provide an optimal experience for our users and better execute our business strategy.

    - To accomplish all this, and also to allow us to offer our customers useful features, we use and allow our third-party advertising companies to use the technologies listed above and other similar technologies (“Tracking Technologies”).

 

In some cases, we may link the Collected Information we receive through the Tracking Technologies with some of your Personal Information.  You may set your web browser software to reject certain Tracking Technologies. If you do so, certain functionality of the website that you are visiting may be affected.

 

Geolocation

 

MAG does not collect geolocation data.

 

Combining Information

 

We may combine your Personal Information and Collected Information.

 

We may also obtain information about you from our affiliates or other outside sources and combine it with your Personal Information and Collected Information.  We may also purchase lists containing your Personal Information (e.g., postal address, phone number, email address) for advertising and marketing purposes.

 

Airlines and Third-party Booking Agents

 

We may also receive information about you from airlines and third-party booking services, brokers and agents.

 

How We Use Information

 

We use your information:

 

       - to provide services to you,

 

       - for administrative purposes,

 

       - to improve our services,

 

       - to customize the advertising and content you see,

 

       - to contact you, and

 

       - for internal business purposes.

 

We may also use your email address to send you information about our company and products and services that might be of interest to you. You can opt-out of receiving future communications from us about special offers and new product information. You can unsubscribe by following instructions contained in the messages you receive. You can also change your marketing preferences by contacting us through  [support@escapelounges.com]. Even if you opt-out of receiving these messages, we reserve the right to send you certain communications relating to the services we provide. We may also send you service announcements and administrative messages. We do not offer you the opportunity to opt-out of receiving those communications.

 

We may also use anonymous information, such as information pertaining to web or mobile pages you have viewed, in order to analyze trends, track a user’s movements, provide a better user experience, and gather demographic information for aggregate use.

 

How We Share the Information We Collect

 

Our Service Providers

 

We may share your personal information with third parties (such as third-party booking services, brokers and agents) that perform services for us. Third-party service providers may, among other things:

 

       - help you and us book services that you request,

 

       - help us to provide services that you request,

 

       - process your payment,

 

       - prepare and distribute communications, or

 

       - respond to questions.

 

We may also share your information with certain third-party service providers, such as Google Analytics, to:

 

       - operate the Service,

 

       - provide general statistics regarding the use of the Service,

 

       - analyze and develop our business strategy,

 

       - determine how you found out about us,

 

       - determine your interests regarding our services,

 

       - help improve our Service,

 

       - create marketing programs for you and others, and

 

       - for other purposes.

 

Law Enforcement and Legal Process

 

We may report to law enforcement agencies any activities that we believe to be unlawful. We may also report any activities that we believe may aid a law enforcement investigation into unlawful activity. We reserve the right to release your information to law enforcement agencies if we determine, in our sole judgment, that the release of your information may protect the rights, property, or safety of MAG or another person.

 

Marketing

 

We may share your information with marketing partners in order to offer you exclusive deals or promotions that we believe would be of interest to you based on the services you originally purchased from us.

 

Sharing Your Information as Permitted by Law

 

We may share your information with others as required by law. We may also share your information with others as permitted by law. This may include sharing your information with government entities or third parties in response to subpoenas, court orders, and other legal process. We may also share your information if we believe it is necessary to exercise our legal rights, to defend against legal claims that have been brought against us, or to defend against possible legal claims that we determine might be brought against us.

 

Business Transition

 

As we continue to develop our business, we may buy, merge or partner with other companies. If a portion or all of MAG’s assets are sold or transferred to a third party, customer information (including your email address) would likely be one of the transferred business assets.

 

Corporate Affiliates

 

We may share your information with our corporate affiliates, and those corporate affiliates may share the information among each other.

 

Behavioral Advertising

 

We use third parties (such as network advertisers) to serve advertisements on our Service, and we use traffic measurement services to analyze traffic on our Service. Network advertisers are third parties that display advertisements based on your visits to our Service and other websites you have visited. This practice is sometimes called “behavioral advertising.” Third-party ad serving allows us and third parties to target advertisements to you for products and services you might be interested in. Our Service’s third-party ad network providers, the advertisers, the sponsors, and/or traffic measurement services may set and access their own cookies and other technologies on your computer.

 

These third-party cookies and other technologies are set to, among other things:

 

          - help deliver advertisements to you that you might be interested in,

 

         - prevent you from seeing the same advertisements too many times, and

 

         - help us and third parties understand the usefulness to you of the advertisements that have been delivered to you.

 

Any images (or any other parts of a web page) served by third parties in association with third-party cookies may serve as web beacons which enable third parties to carry out the previously described activities.

 

Third-party cookies and other third-party technologies are governed by each third party’s specific privacy policy, not this one.

 

We use a variety of companies to serve advertisements on our Service.

 

You may wish to visit www.networkadvertising.org/ to learn more about online advertising including behavioral advertising. This website provides information about the Network Advertising Initiative (“NAI”), its members, and your choices regarding having information used by NAI companies, including the “opt-out” procedures of NAI members which are located at: www.networkadvertising.org/choices/.  

 

You may also wish to visit Google’s advertising opt-out page located at: www.google.com/policies/privacy/ads/. There you will find information about “opting out” of Google’s use of cookies to serve ads based on your prior visits to our website.

 

Please note that if you delete, block, or otherwise restrict cookies, or if you use a different computer or Internet browser, you will need to renew your opt-out choice. Also, if you choose to opt out of having your information used to deliver advertisements tailored to your interests, you will continue to see advertisements on the Service, but these advertisements may not be as relevant to you.

 

How We Secure Personal Information

 

We take reasonable and appropriate measures to help keep information secure and to help prevent it from becoming disclosed to individuals who are not described in this policy. Even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect, and we cannot promise, and you should not expect, that your information will be secure in all circumstances.

 

How We Communicate With You

 

If you have any questions about our Privacy Policy, you can contact us by emailing us at [support@escapelounges.com]. If we need, or are required, to contact you concerning any event that involves your information stored with us, you agree that we may do so by email, telephone, or mail.

 

Your California Privacy Rights

 

Residents of the State of California, under certain provisions of the California Civil Code, have the right to request from companies conducting business in California a list of all third parties to which the company has disclosed certain personally identifiable information as defined under California law during the preceding year for third-party direct marketing purposes.

 

MAG does not share your personally identifiable information with third parties for the third parties’ direct marketing purposes unless you provide us with your consent to do so (i.e., you opt in).

 

Miscellaneous

 

Do Not Track Signals

 

Some web browsers and devices allow you to broadcast a preference that your activities online not be “tracked”.  At this time, the Service does not take action in response to “do not track” signals.

 

Children

 

We do not provide products or services to children. We do not knowingly collect or solicit information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we take steps to remove that information and terminate the child’s account.

 

If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us, please contact us at [support@escapelounges.com].

 

Changing and Deleting

 

If you have created an account on our Service, you may access your personal information through your account and delete, change, or modify that information.  However, we cannot guarantee comprehensive deletion or modification of information provided to our Service.  For additional assistance with modifying or deleting information provided to our Service, contact us at [support@escapelounges.com].

 

Contact Us

 

If you have any questions about this Privacy Policy or any other issue with our Service, you may contact us at:  [support@escapelounges.com].

Opening Times

Our opening times are planned around typical flight times. We open bright and early with lounge time varying by location. Please check the individual lounge pages for details.

 


Please Note: All U.S. prices are exclusive of Sales Tax. If applicable, Sales Tax will be added to your final price at checkout.